Our Service Pledge
We, the officials, and employees of the San Nicolas Water District, commit to:
– Courteous and gracious treatment
– Attend any query regarding our service
– Appeal our decision to the Board of Directors, SANIWAD and to LWUA Office at Balara, Quezon City
– Accommodate complaints in the matter of our service.
– We ensure the best quality of life and happiness of our clients with safe and potable water for their daily use
– As public servant we are very much honored, glad, and willing to serve the people of San Nicolas.
– Our office is open from 8:00 am to 5:00 pm, Monday to Friday and for payment from 8:00 am to 3:00 pm
– Always ready to serve in the following aspects:
a. New Service Connection
b. Leak repair
c. Line inspection
d. Relocation/ Meter Transfer
e. Disconnection/Reconnection
f. Senior Citizen’s Discount
g. Attain to service problem of the consumer.
Our Mission
Committed to provide enough 24/7 safe, potable, and affordable water to all customers of the town of San
Nicolas,Pangasinan through teamwork, dedication, and professionalism to the highest standard of public
service.
Our Vision
A model of efficient and service-oriented employees, responsive to the water needs of the people of San Nicolas.
Our Service Standard
As GOCC, SANIWAD is a model of efficient, protective, dynamic, and public service-oriented office responsive to the needs and welfare of the people. We maintained highly trained and motivated personnel committed to the highest standard of ethics and excellence, as follows: a. Act upon all difficulties regarding water service connections b. Process application of new service connections c. Accommodate recommendations, commendations, and suggestions from consumers d. Immediate response on phone-in and walk-in query.
